SHIPPING AND RETURNS
HiGos Roof top tent which belongs to Foshan Mingde Plastic Co., Ltd.
We deliver the goods from China and Shipping to All over the world.
We usually deliver the goods by sea and including the tax.
If some country we can’t include the tax we will contact with you in time.
How do I return an item?
If you cancel your order before we prep your tent for shipment, we will provide a 100% refund minus a $200 cancellation fee. We commit to materials to meet production up to 3 months in advance and we plan our material and fabrication pipeline based on order volume so cancellations make this difficult. To cancel within this window, you MUST submit an email to email@example.com.
After we have shipped your Rooftop tent or after you receive your Rooftop tents, we will accept returns of new, unused Rooftop tents that have not been opened and are still in their intact, original packaging within 30 days of delivery. Due to the difficulty and cost of transporting our tents, the customer will be responsible for shipping to and from (depending on the location, an estimated $800-1400) and a $200 restocking fee.
Any refunds processed will be refunded to your original method of payment and may take up to 10 days to appear on your statement. HiGos is not responsible for any products lost or damaged during the return shipping. If we do not receive the product, or they arrive damaged from when they left your possession, your return request may be refused.
How can I track my parcel?
We would have sent you an email with your tracking number. The Email will be including the track website and track No.
If you have any issues feel free to contact us at firstname.lastname@example.org or +86-13790009366